About store
Black Moda Oy 1034650-7 (hereinafter online store) sells products to private individuals in Finland and abroad. We reserve the right to change delivery terms and prices. Product prices include VAT.
Payments
Visma Pay (Paybyway Oy, business-id FI24865594) is the payment facilitator of the online shop. Paybyway Oy is a payment facilitator authorized by the Financial Supervisory Authority of Finland. The payment process is conducted in the online service of Visma Pay. Visma Pay or Paybyway Oy is shown as the receiver of your payment in the bank account listing and in your invoice. Visma Pay forwards payments to the online merchant. Paying with Visma Pay is safe. All information is exchanged through secured connections.
The trade happens between the online customer and the online shop. The online shop is responsible for all obligations related to the trade.
Read more about Visma Pay: https://www.visma.fi/vismapay/
Online banking
With Visma Pay you can pay your order by an internet banking account. The following online payment buttons are available to you: Osuuspankki, Nordea, Danske Bank, Säästöpankki, Oma Säästöpankki, Aktia, Local Cooperative Banks, S-Bank, Handelsbanken, Ålandsbanken. In the event of a refund, we will credit the money back to your account via Visma Pay.
Debit and credit cards as well as mobile payment methods
With Visma Pay you can pay your order by a wallet and a payment card (credit/debit). The following payment methods are available to you: Visa, Visa Debit, Visa Electron, MasterCard and Debit MasterCard, as well as mobile payments Pivo, Masterpass and MobilePay.
MobilePay: You can pay with your MobilePay wallet if you have allowed online payments in the settings of the MobilePay application. Payment via MobilePay takes place directly from the payment card linked to MobilePay. If charging the payment from the linked card fails, MobilePay can not be used in the online shop.
Pivo: Terms and conditions of Pivo can be found here: https://pivo.fi/kayttoehdot/pivon-kayttoehdot/
In all matters related to payments, please contact Visma Pay directly:
Visma Pay, Paybyway Oy (VAT ID 2486559-4)
E-mail: helpdesk@vismapay.com
Telephone: +358 9 315 42 037 (workdays 8-16)
Adress: Laserkatu 6, 53850 Lappeenranta
Fellow Invoice & Installment
The invoice is free for you and has a payment period of up to 30 days. If you wish, you can turn on Fellow account credit and pay for your purchases in installments. Fellow The credit limit of the invoice reaches up to 5000 euros. Fellow Invoice combines the ease and security of payment with an invoice. Once you have made a strong authentication, you will be able to confirm your purchase with a Fellow Invoice with just a few clicks. The security of the payment has been taken into account by identifying the customer with a one-time PIN code sent to the phone.
A consumer loan applied for through Fellow Finance is an easy loan that can be applied for up to 20,000 euros. The loan application is free of charge and does not bind the applicant in any way. The loan decision is received immediately after the application is completed and payment can be made at the earliest on the same day. The loan does not require any collateral or guarantors, which makes it a possible option for several loan applicants. There are no hidden costs or monthly fees on the loan. The cost of the loan consists of a fixed interest rate per applicant, starting at 5%. The nominal interest rate is a maximum of 20%. The actual annual interest rate can be more than 20%.
Delivery time
The delivery time for e-commerce orders is usually about 3-5 business days. (To Finland) We mail orders every weekday. Posti parcels leave us every day, Matkahuolto’s parcels leave us on Tuesdays and Thursdays. As a rule, we process orders on the next working day after placing the order. Delivery time abroad varies from 7 to 14 days depending on the country. If delivery times are different from this, We will announce them on the front page of our online store, as well as on our Facebook page.
Please note that Posti only retains incoming orders for 7 days. Weekends and public holidays are included in these seven days depending on the opening hours of the pick-up point. An arrival notification will be sent via SMS, so please make sure your phone number is entered correctly when ordering before placing your order.
We generally deliver orders as a single shipment. If this does not happen, for example, when the product is temporarily out of stock, we will primarily contact you by phone.
Delivery options to Finland
Posti
Postipaketti SmartPOST 5,90 €
Postipaketti can be picked up within 1-3 working days from the date of sending. You can choose the parcel collection point yourself from the extensive network of parcel lockers and Posti collection points. Postipaketti is a faster alternative to Pikkupaketti.
Pikkupaketti 5,90 €
Small orders that fit in the mailbox can be sent as a Pikkupaketti. Pikkupaketti is distributed from the mailbox and contains a tracking ID. If the order does not fit in the mailbox, it will arrive at the nearest Posti service point for collection. Pikkupaketti delivery option is only available for products that fit inside the mailbox.
Kotipaketti 14,40 €
Delivery directly to your door in 2-4 working days from the date of dispatch. You will be contacted within 1-3 working days of shipment to arrange a delivery time.
Matkahuolto
Lähellä-paketti 5,90 €
Lähellä package can be picked up from the Matkahuolto office of your choice within 2-5 working days from the date of shipment.
Pickup
Pickup from Pukimo shop 0,00 €
You can also pick up your order from the Pukimo shop in Lempäälä Ideapark (Ideaparkinkatu 4, 37570 Lempäälä, 050 3620412). Please note that the order cannot be picked up immediately, but Pukimo will send you a message when the order is ready to be picked up. The order can be picked up from Pukimo on average about two working days after placing the order.
If you have not received the tracking code via email, you can inquire about it by filling out our contact form here.
Åland
We deliver orders to Åland without VAT. At the checkout, select Åland as the delivery country, after which the delivery becomes tax-free. The subscriber pays VAT to Åland Post upon arrival in Åland.
Tracking
An “order is processed” email will accompany your shipment with a tracking ID to track your package. If for some reason you did not receive the tracking code by e-mail, please contact our customer service by e-mail puuvillatehdas@blackmoda.fi. All of our shipping options include a tracking ID, so the risk of losing your shipment is very low.
We are not responsible for delays in deliveries or incorrect deliveries due to the operations of Posti or Matkahuolto.
Notice of Arrival
By default, the arrival notification will be sent to the phone number you provided with the order. By default, you will receive an arrival notification via SMS when your package has arrived to be picked up from a parcel machine or pick-up point. If you do not receive a text message within the normal delivery times, you may also want to check the emails you provided with your order. If the telephone number is entered incorrectly in the order, an arrival notification may be sent by e-mail. We are not responsible for incorrectly entered phone numbers and the resulting loss of arrival notification.
Uncollected order
Failure to pick up a shipment is not the same as returning an order. If the subscriber does not pick up the order and it is returned to us undelivered, we will refund the money for the ordered products, but not postage. Therefore, we do not refund postage for uncollected orders.
If the order has been placed without postage (you have used a coupon or received free delivery when ordering more than € 60), we will deduct a non-pick-up shipping cost of € 5.90 from the refund to cover the cost of shipping to us.
An uncollected order will not be resubmitted. If you want to receive the products of an uncollected order again, you can place a new order through our online store. An incorrect telephone number and / or e-mail address provided by the subscriber may result in the subscriber not receiving an arrival notification and the order has therefore been returned to us as undisclosed. Black Moda Oy is entitled to charge an undeliverable shipping fee (€ 5.90) even if the arrival notification has not been received due to incomplete information provided by the subscriber or for other reasons beyond Black Moda Oy’s control.
When ordering, please note that Posti stores orders at the service point and at parcel locker for 7 days. Make sure you are there to pick up your order from the service point or the parcel locker while it is being stored. Black Moda Oy is not responsible for orders not picked up as a result of the customer’s own trips or other expenses.
Exchange and delivery
Our e-commerce orders have a 30-day right of exchange and return.
The right of exchange and return is calculated from the time you receive the product. The right is valid only for products in good condition. Products that are in good condition are clean, unwashed, and unused and still include all hanging tags attached in their original condition.
Please note when trying on the product that there will not be marks left to the product, such as make-up or deodorant, or animal hair. Products with traces and hair are not fit for sale or in good condition. When we receive dirty products or products that are in bad condition and unsellable returns, we charge the right to deduct the cost of cleaning the product from the amount to be reimbursed.
You do not have to notify us in advance by e-mail. If you return all the products you have ordered, we will also refund the postage for your order. Please note that an uncollected order is not the same as a returned order. Read about the uncollected order above.
In the case of possible quantity discounts (for example, buy 3, pay 2), the campaign price expires if the products that affect the quantity discount are returned. We will take this into account in the amount of the refund, if necessary.
Excanges & Returns during Christmas
Christmas time orders have an extended exchange and return period until January 16, 2022. The extended exchange and return period applies to orders placed in the online store from 15 November to 19 December 2021.
If you want your order to arrive on Christmas Eve 24.12. in Finland, the order must be placed in the online store no later than Sunday 19.12.2021. Puuvillatrhdas Gift Card, which can be purchased online, will be delivered by e-mail within an hour of ordering.
Restoration in practice
Exchange and return of products are free of charge. Be sure to pack the filled return form that came with your order for replacement or return. If products are returned without a return form, we will not be able to refund your order.
Return instructions if you have placed an order via Post:You can send the order back to us with the return address card that came with the order. Pack the products to be returned and the filled return form into the package and glue the return address card on top of the package. You can take the package to the Post service point or Smartpost parcel locker. You can return a thin package that is less than 3cm thick and weighs less than 2kg by dropping it into the nearest Posti mailbox with a return address card glued on the package. Read Posti’s own instructions here.
Return instructions if you have placed an order through Matkahuolto:You can send the order back to us with the return address card that came with the order. Pack the products to be returned and the filled return form into the package and glue the return address card on top of the package. You can take the package to the Matkahuolto service point or parcel locker. If a return address card is not included with your order, you can make the shipment free of charge from Matkahuolto’s delivery point (not parcel locker) with a return ID (see the next section). Read Matkahuolto’s own instructions here.
If the return address card is lost, you can also send the return to us free of charge with the following information:
Black Moda Oy
Haikanvuori 5 C 1
33960 Pirkkala
Posti return ID: 618011
Matkahuolto return ID: 9539425
Please pack the filled return form with the items to be returned. If you do not have the return form, you can also write your name, order number, and whether it is an exchange or a return. This allows us to connect the return with the correct order and make an exchange or refund.
Additional instructions for returns via Posti’s parcel locker:
Posti has new white parcel lockers and older blue parcel lockers.
White parcel lockers have a “packages and returns” door to which a package with a return address card is dropped.
Blue parcel lockers do not have a “packages and returns” door. With a blue parcel locker, the customer enters the same code on the central display with which they have picked up the package. The machine opens a suitably sized free door to which the customer returns the shipment.
Only shipments picked up from blue parcel lockers can be returned to the blue parcel lockers. Packets retrieved from white and blue parcel lockers can be dropped into the white parcel locker as long as the package has a return card or an “Helposti” code.
You can also easily retrieve the code for a Posti package with the original tracking code (the JJFI-beginning code found above the barcode on the address card, in this case, the address card on which the package arrived for you) for return. You can enter the shipping code on Posti’s website and you will receive an Easily code with which the shipping is successful: https://www.posti.fi/henkilöoasiakkaat/palautapaketti/
The return form is missing or the information is incomplete
If we receive returns that do not include a return form or a return that has an incompleted return form, we will not be able to process the return. If for some reason your delivery was missing a return form, you can fill out the contact form here and we will send you the return instructions.
If you dispatched your return without a return form or with incomplete information, please send us additional information regarding your return and a description of the return afterward by e-mail.
The replacement product is not in stock
When it comes to exchanging to another size, we cannot guarantee to find the right size. If the desired size is not available, we will automatically refund the product. If you wish, you can also contact us in advance about the exchange via the contact form and ask us to book the right size for the exchange.
Delivery abroad (outside Finland)
We deliver orders to Europe with the Posti Parcel Connect package. Postage to Europe is € 14,40.
We do not currently ship to the UK or outside Europe.
Returns and exchanges from Europe
You have a 14-day right of return under the Consumer Protection Act for the products you order. The right of return only applies to products that are fit for sale, that is unused, unwashed, clean, hairless, and in like-new condition. The original hangtags, stickers, and labels must be affixed to the product.
To return products from Europe, please contact our customer service first puuvillatehdas@blackmoda.fi. When contacting us, please indicate whether you wish to change or return your product, name, and order number. Also, fill out the return form that came with your order and pack it according to the product you returned.
For exchanges and returns from outside Finland, the customer is responsible for the costs of sending the product. We are not responsible for the shipment or replacement costs of the products to be exchanged or returned to our warehouse. Upon receipt of the replacement product, we will send you the replacement product at no postage. You can send us the product to be exchanged with the following information:
Black Moda Oy
Haikanvuori 5 C 1
33960 Pirkkala
puuvillatehdas@blackmoda.fi
For exchanges and returns outside Finland, please always contact us via the contact form before sending the product back.
Reclamations
If the product is defective or broken at the time of purchase or has behaved abnormally immediately after first uses or first washing, you can complain about the product by sending us a picture, explanation, and order information via the contact form here. If, based on the information, we find the complaint to be appropriate, we have the following options for compensation:
If there is a repairable defect in the complained product, we will arrange for the product to be repaired with our partner Menddie. You can read more about Menddie in the next section.
If the product cannot be repaired, we will send a new replacement product. Before sending the replacement product, we will send you an e-mail with instructions for returning the complaint product.
If the product we suggest is not suitable for you, we will refund the product. If the product complained of is the only product in your order, we will also refund the postage for the order.
Warranty repair
If your product has a correctable defect, such as a broken zipper or button, you can complain about the product by sending us a picture, explanation, and your order information via the contact form here.
Our partner in warranty repairs and individual clothing repairs is the online platform Menddie, which specializes in clothing repairs. Menddie connects various repair services for use throughout Finland. We think you don’t always have to buy a new one when the old one can be repaired. Repairing clothes will extend their life cycle.
Check out the Menddien service on their website www.menddie.com and follow somessa @menddierepairs
